Wig Warranty Policy
At The Lace Label, we take pride in the quality of our wigs and want you to feel confident in your purchase.
If you experience any issues with your wig, you must notify us within 3 days of delivery. The sooner we are made aware, the quicker we can support you.
You have up to 3 months from the date of purchase to report any faults or concerns. All warranty claims will be assessed on a case-by-case basis, taking into account wear, care, and usage.
Please note:
This warranty covers manufacturing faults only.
It does not cover damage caused by wear and tear, incorrect installation, poor maintenance, chemical processing, heat damage, colouring, cutting, or alterations carried out by third parties.
Any wigs that have been altered, customised, or tampered with after purchase may not be eligible for a warranty claim.
To submit a warranty request, please contact our team with:
Your order number
Clear photos and/or videos of the issue
A brief description of the problem
We’re always here to help and will do our best to reach a fair and supportive resolution